Guarantee
The 30-day money-back guarantee, with the conditions stated
A guarantee with hidden conditions is worse than no guarantee, so here are ours in full, on the page rather than in a footnote. The short version: give it a fair go for two weeks, and if it did nothing for you, email us and we refund you.
What qualifies
- You bought within the last 30 days.
- You completed at least 14 daily sessions during that period, or attempted to and told us why you could not.
- You tell us what did not work. One sentence is enough — we read every one and it is the only way the product improves.
What does not
- Requests made after the 30-day window. Cancelling still stops all future renewals.
- Renewal terms after the first. The guarantee covers your first purchase, and we email before every renewal so it is never a surprise.
- Accounts suspended for redistributing or scraping the library.
How to ask for one
Email support@osvela.com from the address you paid with, say you would like a refund, and add a line about what did not work. There is no form, no retention offer, and nobody will try to talk you out of it.
We process it within two business days. Stripe returns the money to your original payment method, which usually takes a further five to ten days depending on your bank — that part is out of our hands.
This guarantee sits on top of your statutory rights, it does not replace them. Those are covered in the subscription policy.